General Terms and Conditions (GTC)

January 2026

Area of application and validity

These General Terms and Conditions (GTC) regulate the mutual rights and obligations between the contractor Praevena AG (hereinafter referred to as Praevena) and the customer. The GTC apply to all service areas and products offered by Praevena. The GTC form an integral part of all business relationships and are deemed to be implicitly acknowledged.

Area of application and validity for seminars and courses

These General Terms and Conditions (GTC) for seminars and courses regulate the conclusion, processing of registration and participation in seminars, courses and meetings (hereinafter referred to as events) organised by Praevena AG (hereinafter referred to as Praevena). They do not regulate the relationship for the provision of other services. By registering, participants acknowledge these GTC.

Application for seminars and courses

The application for a seminar or a course must be made in written form. Applications are considered on a first-come, first-served basis. Receipt of the application is confirmed in writing. Upon confirmation by Praevena, the application becomes legally binding for the participant.

Conditions and invoicing for seminars and courses

Prices are listed in the relevant tenders and application forms. As a rule, after the application deadline and provided that a sufficient number of applications has been received, a confirmation of execution and the invoice will be issued.

Cancellations for seminars and courses

Cancellations for seminars or courses must be made in writing. The following cancellation charges apply: from the application deadline up to 30 days before commencement, 50 percent of the total invoice amount; from the application deadline up to 15 days before commencement, 80 percent of the total invoice amount; from 14 days before commencement, 100 percent of the total invoice amount. In the following situations, event costs will not be reimbursed: no show or discontinuation by the participant.

Insurance and liability for seminars and courses

For all events organised by Praevena, such as seminars, workshops or professional training courses, any liability is excluded as far as legally permitted. Use of Praevena’s facilities and equipment is at the participant’s own risk. Participants are responsible for ensuring adequate insurance coverage.

Due diligence

Praevena undertakes to provide its services with the utmost care and in accordance with generally accepted quality standards. Furthermore, Praevena safeguards the customer’s interests to the best of its knowledge and in consideration of the generally recognised state of knowledge in the relevant specialist fields. Praevena may engage suitable third parties to perform its services unless this is expressly prohibited by the order. These may include employees, qualified external consultants, companies or institutions acting on behalf of and at the expense of Praevena. The right of substitution is reserved.

Confidentiality and data protection

Praevena treats all personal data confidentially. Personal data transmitted by event participants are processed and used for the purpose of providing the service and for billing. Event participants may at any time submit requests for information about or deletion of their stored data to Praevena. The parties undertake to maintain confidentiality regarding all confidential information of which they become aware in connection with the acceptance or provision of services within the scope of the contractual relationship. Confidential information includes all data relating to facts, methods and knowledge that are not generally known or publicly accessible, at least in their specific application within the scope of the contractual relationship. Disclosure of confidential information is permitted insofar as necessary to safeguard legitimate own interests. The obligation of confidentiality continues beyond the termination of the contractual relationship. This obligation does not prevent Praevena from performing the same or similar contracts for other customers while maintaining confidentiality.

Order placement

An order is deemed to have been placed if a written order confirmation or a written appointment reservation exists, or if a written offer exists and Praevena has commenced work with the obvious consent of the customer.

Billing of services and payment terms

Unless expressly agreed otherwise, services are billed according to the actual time and effort expended. Travel expenses, any food and accommodation costs and travel time are billed additionally. The following applies: actual costs of public transport, car travel costs of CHF 1.50 per kilometre, and travel time is considered working time. For assignments over a longer period, Praevena reserves the right to invoice an advance payment of 30 percent of the budgeted total remuneration upon order placement. For assignments lasting longer than one month, services rendered are invoiced once per month. Each invoice is accompanied by a time report detailing the services provided and a summary of expenses. Unless expressly agreed otherwise, payment is due within 30 days from the invoice date. In the event of late payment, default interest of 5 percent per annum and reminder fees of CHF 30 per reminder will be charged. For all services subject to VAT, the applicable VAT amount will be charged in addition.

Complaints, liability and force majeure

Complaints arising from the execution of an order must be submitted within 10 days. Praevena must be given the opportunity to remedy defects. Praevena is liable to the customer only for unlawful intent and gross negligence. The customer bears the burden of proof for unlawful intent or gross negligence if a claim is to be derived therefrom. The limitation of liability also applies to all persons to whom Praevena has lawfully entrusted the performance of services. In the event of damage, Praevena’s liability is limited, as far as legally permitted, to the amount of the remuneration for the affected order. This also applies in cases of substitution. In cases of force majeure, the party unable to fulfil its contractual obligations due to such force majeure is not liable for damages and is released from its contractual obligations for the duration and to the extent of the force majeure. The customer bears sole responsibility for the use and implementation of consultation results. Any claims for damages by the ordering organisation, its members or third parties are expressly excluded to the extent permitted by law. E-mail communication with and from Praevena takes place via public and non-specifically protected data transmission networks. Praevena declines any liability for damages resulting from transmission errors, technical defects, disruptions or interference.

End of the contract

Both the customer and Praevena may terminate the contractual relationship at any time. Revocation or termination must be made in writing and must include justification. If the customer withdraws from the contract prematurely, the services already rendered and any expenses incurred must be paid.

Property rights and rights of use

Praevena uses generally accessible technical and methodological knowledge, self-developed and further developed knowledge, and knowledge adapted to specific customer circumstances to fulfil its business purposes. All property rights, including intellectual property and licence rights, relating to documents prepared by Praevena within the scope of the contractual relationship and to the know-how developed or used in this context, belong exclusively to Praevena, irrespective of any collaboration with the customer. Praevena holds the copyright to all of its own documents, regardless of whether a copyright notice is affixed. Disclosure or transfer of documents, files or other work results, in whole or in part, or of individual technical statements to third parties by the customer is permitted only with the express written consent of Praevena.

Severability clause

Should provisions of these GTC be void or legally ineffective, the remaining provisions shall continue to apply.

Legal domicile

Swiss law applies. The place of jurisdiction for all legal disputes is Rheinfelden.